Refund & Returns Policy

Refund & Returns Policy main image Refund & Returns Policy image

Welcome to our refund, returns, and order cancellation information. We are here to make your return and refund experience as seamless as possible. Below is information regarding our refund and returns policy, if you would like to initate a return request then please follow the steps here. Should you have any further questions or need assistance, don't hesitate to reach out to our dedicated customer support team. Thankyou for choosing us in purchasing your automotive parts.

 

WHAT can be returned

We will accept any new unused item, purchased from our stock, provided it is in new resalable condition within 30 days from the date of sale. Returns must be in the original packaging. Customer is responsible for postage costs unless Jefferson Ford is at fault with your order.

Below are parts that we will not accept returns for, unless damaged or faulty:

  • Electrical Parts
  • Batteries
  • Liquids
  • Special order parts ordered at your request.

 

HOW can I return an item

For more details, please go to - How to return or exchange items bought online


REFUND of original shipping costs

We will not refund shipping costs for items that were incorrectly chosen by you or parts that are returned due to change of mind.
 

CREDITING returns

If we have accepted your return, we can either provide you with an exchange or a replacement or provide you with a refund for your order.

Please note that we will not process a refund or a replacement until we receive your return back to our warehouse.

Your refund will be processed through the original payment method you used. For example: if you ordered and paid for a part using PayPal then we will deposit the refund to your PayPal account.

Please allow up to 14 business days for your return to reach our warehouse, this is dependent on your location and AusPost freight volume delays.

Within 5 business days of receiving your return, we will send you a confirmation email once your item(s) have been processed.

Please note that payment processing may take up to 7 further business days for the funds to appear in your account.


HOW to package your return

All returns must be in the original Ford packaging. If not, this may result in extra costs, return refusal, or processing delays.

For Warranty returns: Package all parts well in suitable packaging to ensure no freight damage can occur during transit.

 

ORDER cancellation or modify

Once your purchase has been despatched we are unable to cancel or modify your order, a return needs to be requested if your order has been despatched. You can start your return HERE. 

To cancel or modify your order please urgently contact us by text or phone 0488 852 451.

Please note: Once the order has entered the warehouse for picking and despatch, we will do our best to cancel it if we are notified quick enough during business hours 8am to 4.30pm Monday to Friday, outside this time or delayed notifications we will do our best but cancellation is not guaranteed.

 

If you have any further questions or concerns, please do not hesitate to contact us.